Third Line Technical Support Specialist

3 weeks ago

London, Greater London, United Kingdom Synapri Full time
Job Overview

Synapri is partnering with a leading Managed Service Provider (MSP) to recruit a skilled Third Line Support Engineer.

This role involves providing advanced technical support across multiple clients, leveraging expertise in Microsoft 365, Azure, and other cutting-edge technologies.

The ideal candidate will possess a strong background in IT support, with a focus on troubleshooting and resolving complex technical issues.

Key Responsibilities
  • Provide advanced technical support for clients across multiple platforms, including Microsoft 365 and Azure.
  • Collaborate with the client's IT team to identify and resolve technical issues.
  • Develop and maintain in-depth knowledge of Microsoft 365 and Azure, including features, functionality, and best practices.
  • Stay up-to-date with the latest technological advancements and industry trends.
  • Contribute to the development of technical documentation and knowledge base articles.
Company Culture and Benefits

Synapri's partner company fosters a dynamic and supportive team culture, with a strong emphasis on employee well-being and professional growth.

  • Private healthcare and wellness programs.
  • Enhanced pension contributions and life insurance.
  • Flexible working arrangements, including remote work options.
  • Opportunities for professional development and career advancement.
Requirements

To be successful in this role, you will need:

  • Strong technical skills, with a focus on Microsoft 365 and Azure.
  • Excellent problem-solving and analytical skills.
  • Effective communication and collaboration skills.
  • Ability to work in a fast-paced, dynamic environment.

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