Third Line IT Support Specialist
3 hours ago
We are seeking an experienced 3rd Line IT Engineer to join our dynamic Service Desk team.
Key Responsibilities:- Provide expert-level technical support to address complex issues escalated from lower tiers.
- Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements.
- Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence.
- Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations.
- Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software.
- Provide guidance and support to junior engineers and support staff.
- Microsoft Windows desktop and server configuration and support experience.
- Microsoft Exchange On Prem and Online configuration and support experience.
- Terminal server environment configuration and support experience (Citrix, AVD, RDS).
- Active Directory configuration and administration.
- Strong knowledge and understanding of Group Policy.
- Strong general networking skills (CLI, Subnetting, NAT).
- Router configuration and support experience (Cisco, HP, Draytek).
- Firewall configuration and support experience (Watchguard, SonicWALL).
- HP ProLiant & Dell PowerEdge Server Hardware support experience.
- VMware & Hyper V support experience (VCP an advantage).
- Strong understanding of Office 365.
- Strong understanding of Microsoft Azure.
Tailor Made Technologies is a fast-growing technology company based in Whiteley, located on the outskirts of Fareham. We are an award-winning Managed Service Provider servicing the UK and Europe.
We have a strong team ethos which has enabled us to deliver exceptional service to our clients for over 25 years.
We offer a competitive salary, training opportunities, 25 days holiday plus bank holidays, flexi health plan cover, IT purchasing scheme, company pension, free onsite parking, and a brilliant breakout room which provides a free breakfast and a pool table.
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