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Technical Support Specialist

3 months ago

London, Greater London, United Kingdom Third Nexus Group Limited Full time £25,000
Position: Technical Support Specialist

Work Arrangement: Fully remote
Employment Type: Permanent

Third Nexus Group Limited is a pioneering cloud-based platform dedicated to enhancing employee health management and wellbeing within organizations.

This role presents an excellent opportunity to become part of a dynamic and rapidly evolving software company.

As a Technical Support Specialist, you will be responsible for delivering both first and second line assistance for our comprehensive suite of applications designed to oversee various aspects of employee attendance and wellness.

The ideal candidate will possess strong communication skills, be self-driven, and have a passion for problem-solving. While prior experience in customer service or technical support is advantageous, the essential qualities we seek are diligence and effective communication.

Your responsibilities will include:

  • Providing exceptional support to clients through various communication channels.
  • Managing and prioritizing support tasks to align with both client and organizational needs.
  • Having a foundational understanding of programming or database management is a plus.