Customer Service Consultant

4 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Auto Skills UK Full time £27,000

CUSTOMER SERVICE CONSULTANT
Basic Salary - Up To £27,000 + Bonus


We are seeking a skilled Customer Service Consultant with a proactive and adaptable mindset, dedicated to delivering exceptional client service.

Key Responsibilities:

  • Manage bookings for the Service Department.
  • Optimize workshop scheduling while addressing all client needs to the highest standards.
  • Welcome service clients and ascertain their service needs.
  • Communicate updates to clients regarding technical matters.
  • Handle customer complaints effectively.
  • Identify opportunities for promoting additional products.
Required Skills and Qualifications:

  • Previous experience in a similar Customer Service Consultant role is essential.
  • Familiarity with Kerridge, 1 Link, Pinnacle systems, or comparable DMS systems.
  • Strong motivation for sales and confidence in promoting services.
  • Exceptional customer focus, professional appearance, and demeanor.
  • Ability to excel in a fast-paced service environment.
  • Possession of a full, clean UK Driving Licence.


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