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Customer Service Representative
2 months ago
We are seeking a highly skilled and enthusiastic Customer Service Representative to join our Contact Centre Team on a full-time basis.
As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring that every interaction is a positive and memorable experience.
You will be working closely with our guests to understand their needs and preferences, and will be responsible for resolving any issues or concerns they may have in a professional and courteous manner.
We are looking for someone with excellent communication and interpersonal skills, who is able to work well under pressure and maintain a high level of productivity in a fast-paced environment.
Key Responsibilities:
- Provide exceptional customer service to our guests via phone, email, and other communication channels
- Resolve customer complaints and issues in a professional and courteous manner
- Work closely with our guests to understand their needs and preferences
- Upsell and cross-sell our products and services to our guests
- Meet and exceed sales targets and performance metrics
Requirements:
- Excellent communication and interpersonal skills
- Ability to work well under pressure and maintain a high level of productivity
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- High school diploma or equivalent required; degree preferred
What We Offer:
- A competitive salary and benefits package
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
About Us:
Butlin's is a leading provider of holiday experiences, offering a range of products and services to our guests. We are committed to delivering exceptional customer service and creating memorable experiences for our guests.
We are a dynamic and innovative company, always looking for ways to improve and expand our services. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.
