Operational Resilience Manager

4 weeks ago

London, Greater London, United Kingdom Northern Trust Corporation Full time

About Northern Trust:

Northern Trust is a leading financial institution with a rich history dating back to 1889. As a Fortune 500 company, we have established ourselves as a trusted partner for individuals, families, and institutions seeking innovative financial services and guidance.

Role/Department

The Operational Resilience Manager will play a critical role in supporting the Operational Resilience Program by developing and implementing change management governance protocols, resiliency-based controls, procedures, and standards. This will enable Northern Trust to identify and manage risk across the organization, ensuring business continuity and operational resilience.

Key Responsibilities:

  • Develop and implement Change Management Governance protocols and Control Standards, covering roles and responsibilities, change trigger requirements, and reporting.
  • Develop and implement 1LOD procedures on change controls for Business Continuity Management, Disaster Recovery, and Operational Resiliency plans.
  • Ensure adherence to change management policies and procedures.
  • Plan and manage support for the change management tool and processes.
  • Design, collaborate with technology, and evidence ability to sustain the change management tech-enabled workflow/notification/reporting tool.
  • Supervise the daily activities of support team members.
  • Set team priorities to ensure task completion; coordinate work activities with other supervisors.

Skills/Experience:

  • Working knowledge of relevant standards and regulations, such as ISO22301 and FCA/PRA/BoE, and other country regulator publications in relation to Operational Resilience.
  • Several years of financial services experience with substantial experience in change management/operational resiliency.
  • Manages related teams, sets team priorities, and allocates resources to align with business objectives.
  • Previous people management experience.
  • Demonstrated ability to collaborate cross-functions to achieve measurable results.
  • Management skills; proven stakeholder engagement experience, engaging and inclusive management style, with experience of having managed operational resilience/operational processes/risk management initiatives.
  • Highly flexible and adaptable to change, self-motivated, and able to independently drive results.

Working with Us:

Northern Trust is committed to providing a flexible and collaborative work culture, where financial strength and stability empower us to explore new ideas. As a partner, you will be part of a dynamic team that values innovation, expertise, and integrity. We encourage movement within the organization, and our senior leaders are accessible. Join a workplace with a greater purpose and build your career with us.

We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements.

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