Service Operations Analyst

3 weeks ago


Manchester, United Kingdom Atlanta Group Full time

Atlanta Group is looking for a dedicated Service Delivery Analyst to become an integral part of our team, focusing on the enhancement and safeguarding of our service offerings in alignment with organizational goals and industry benchmarks. The successful candidate will possess a comprehensive skill set and a background in Service Management methodologies.

Key Responsibilities:

  • Expertise in Change Management, Major Incident Management, IT Service Continuity, Disaster Recovery, Risk Assessment, Service Reporting, and Problem Resolution
  • Executing change control measures and governance frameworks to protect service operations
  • Leading swift responses to significant incidents and aiding in the identification and resolution of root causes

Essential Qualifications:

  • Proven experience in overseeing IT services and processes throughout the service lifecycle
  • Strong understanding of ITIL best practices and process enhancement
  • Familiarity with Change Management, Major Incident Management, IT Service Continuity, Disaster Recovery, Risk Assessment, Problem Resolution, and Configuration Management

Desirable Attributes:

  • Passion for IT and industry advancements coupled with robust analytical capabilities
  • ITIL certifications in Service Operation and Service Transition

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