Service Desk Analyst

1 month ago


Manchester, United Kingdom DGH Recruitment Full time

IT Service Desk Analyst / 1st Line Support Analyst


A fantastic opportunity has arisen for an IT Support Analyst / 2nd Line Support Analyst to join our Manchester based global law firm on a permanent basis.


IT Service Desk Analyst / 1st Line Support Analyst


Key Responsibilities:


• Providing a professional and consistent level of Technology support to all staff

• Responding to incoming incidents and requests at first point of contact reported via all

mediums

• Ensuring all incidents and requests are accurately recorded at the time of being reported

and responded to within a set Service Level Agreement

• Maintaining and updating incidents and requests in your own as well as the Service Desk

ticket queues

• Alerting Senior Analysts and Managers of reoccurring incidents and potential issues

• Keeping customers apprised and updated

• Escalating problems to the senior team members and third-party suppliers where necessary


IT Service Desk Analyst / 1st Line Support Analyst


Attributes/Skills:


• Good troubleshooting and analytical skills

• Knowledge of Citrix, Windows 10 and Microsoft Office 365

• Understanding of PC Hardware and operating systems

• Awareness of using Active Directory

• Experience of logging tickets in ITSM call logging software


IT Service Desk Analyst / 1st Line Support Analyst



  • Manchester, United Kingdom Adria Solutions Full time

    Service Desk AnalystOur client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team.Responsibilities: Coordinate and support all the administrative duties as directed by the Head of Implementations and Service Desk on a day-to-day basis. Assist with...


  • Manchester, United Kingdom Adria Solutions Ltd Full time

    Service Desk AnalystOur client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team.Responsibilities:Coordinate and support all the administrative duties as directed by the Head of Implementations and Service Desk on a day-to-day basis. Assist with...


  • Manchester, United Kingdom Rendall & Rittner Full time

    Exciting Opportunity Alert! Join Rendall & Rittner as an IT Service Desk Analyst (3 Month Fixed Term Contract)Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for an IT Service Desk Analyst. This is an incredible career opportunity with a fantastic...


  • Manchester, United Kingdom 4it Recruitment Ltd Full time

    **Service Desk Analyst - 2nd Line -SharePoint-OnePoint-Office 365 - Windows 10 - Manchester/Remote - to £35k + to 25% Bonus** A Service Desk Analyst is required to support over 600 user across multiple sites. You will have a min 3 years’ experience with 2nd line support, Active Directory, Office 365, Windows 10, SharePoint, OnePoint, VPN, Antivirus and...


  • Manchester, United Kingdom 4it Recruitment Ltd Full time

    **Service Desk Analyst - 1st Line -Office 365 - Windows 10 - Manchester/Remote - to £28k + to 25% Bonus** A Service Desk Analyst is required to support over 600 user across multiple sites. You will have a min 2 years’ experience with 1st line support, Active Directory, Office 365, Windows 10, Password reset, networking, account setting and excellent...


  • Manchester, United Kingdom Barry-Wehmiller Full time

    Description :The Enterprise IT Service Desk Analyst’s role is to provide our internal customers with an exceptional experience for every contact. The IT Service Desk Analyst will assist our customers with all aspects of their PC and mobile device related challenges. This includes resolution of incidents that may result in installing, diagnosing,...


  • Manchester, United Kingdom Network Rail Full time

    Brief Description The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind...


  • Manchester, United Kingdom MI5 Full time

    About the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our customers, and leading a team of service desk analysts.Key ResponsibilitiesOversee the timely...


  • Manchester, United Kingdom MI5 Full time

    About the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to provide exceptional support to our customers.Key ResponsibilitiesService...


  • Manchester, United Kingdom MI5 Full time

    About the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to provide exceptional support to our customers.Key ResponsibilitiesService...

  • Service Desk Analyst

    2 months ago


    Manchester, United Kingdom Cognizant Full time

    Excellent opportunity for Service Desk Analyst to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...

  • Service Desk Analyst

    2 months ago


    Manchester, United Kingdom Cognizant Full time

    Excellent opportunity for Service Desk Analyst to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...


  • Manchester, United Kingdom MI5 Full time

    About the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to handle complex issues and provide exceptional support to our customers.Key...


  • Manchester, United Kingdom MI5 Full time

    About the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing direction to your team of service desk analysts, and assisting with escalated tickets.Key ResponsibilitiesService Desk...

  • Service Desk Lead

    2 days ago


    Manchester, United Kingdom MI5 Full time

    About MI5MI5 is a leading intelligence agency that protects the UK from terrorism, cyber-attacks, and espionage. We use cutting-edge technology and partnerships to identify, analyze, and disrupt threats.The RoleAs the Service Desk Lead for our Manchester team, you will play a pivotal role in managing our service desk operations. You will oversee the timely...

  • Service Desk Lead

    2 days ago


    Manchester, United Kingdom MI5 Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Lead to join our team at MI5. As a Service Desk Lead, you will play a critical role in managing our service desk operations, providing guidance and support to our customers, and leading a team of service desk analysts.Key ResponsibilitiesOversee the timely handling of customer...


  • Manchester, United Kingdom MI5 Full time

    About the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk team, you will play a pivotal role in managing our service desk operations, providing direction to your team of service desk analysts, and assisting with escalated tickets.Key ResponsibilitiesProvide technical guidance...


  • Manchester, United Kingdom MI5 Full time

    About the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to provide exceptional support to our customers.Key ResponsibilitiesService...

  • Service Desk Analyst

    3 weeks ago


    Manchester, United Kingdom Cognizant Full time

    Excellent opportunity for Service Desk Analyst to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...


  • Manchester, United Kingdom MI5 Full time

    About the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, overseeing the timely handling of customer inquiries, incidents, and requests, and providing direction to your team of service desk...