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Service Desk Operations Manager
2 months ago
We are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, overseeing the timely handling of customer inquiries, incidents, and requests, and providing direction to your team of service desk analysts.
Key Responsibilities- Service Desk Operations Management: Oversee the timely handling of customer inquiries, incidents, and requests, ensuring that all issues are resolved efficiently and effectively.
- Team Leadership: Provide direction and guidance to your team of service desk analysts, helping them navigate complex issues and supporting them with escalated tickets.
- Technical Support: Utilize your technical expertise to provide support to customers, resolving technical issues and providing solutions to complex problems.
- Process Improvement: Identify areas for process improvement and implement changes to enhance the efficiency and effectiveness of our service desk operations.
- Technical Proficiency: Proven technical proficiency with ticket management systems and Microsoft tools (Excel, Word, Outlook).
- Service Desk Experience: Familiarity with service desk operations, including task triage and prioritization.
- Leadership Skills: Ability to provide direction and guidance to a team of service desk analysts.
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Collaborative Environment: A collaborative and supportive work environment.
