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Operations Analyst
2 months ago
Operations Analyst
Shift Pattern: 4 x 12-hour shifts (day/night), followed by 4 rest days
About the Role: You will be responsible for raising incidents based on specific criteria by manually monitoring dashboards, Slack channels, and emails across four separate devices.
Essential Skills:
- Active SC clearance
- Proven IT Operations Analytical background
- Experience with monitoring tools such as SolarWinds, Dynatrace, and Prometheus
- Familiarity with Incident Management based on ITIL principles
- Knowledge of service management tools, particularly ServiceNow
- Understanding of networks, operating systems, middleware, and applications
Desirable:
- Experience in Incident and Problem Management
- ITIL v4 certification