Customer Service and Operations Analyst
1 month ago
We are seeking a skilled Customer Service and Operations Analyst to join our specialist Anti-Money Laundering (AML) team. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our AML processes.
Key Responsibilities- Investigate customer queries and respond in a timely and accurate manner
- Process and authorise transactions, ensuring all necessary information is collected and verified
- Monitor and participate in initiatives to improve customer service, processes, and procedures
- Review processing errors and customer complaints to identify trends and training needs
- Knowledge and experience of AML processes and procedures
- Awareness of up-to-date trends, policies, and regulations in the financial services industry
- Ability to work accurately, to deadlines, and with high levels of attention to detail
- Good written and spoken communication skills
We offer a dynamic and supportive work environment, with opportunities for career development and growth. As a Customer Service and Operations Analyst, you will have the chance to work with a talented team, develop your skills, and contribute to the success of our AML team.
We are committed to providing a safe and inclusive work environment, and we welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for AML, we encourage you to apply for this exciting opportunity.
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Customer Service and Operations Analyst
1 month ago
Manchester, United Kingdom NatWest Full timeCustomer Service and Operations AnalystWe are seeking a highly skilled Customer Service and Operations Analyst to join our Anti-Money Laundering team. As a key member of our team, you will be responsible for investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business.Key...
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Customer Service and Operations Analyst
1 month ago
Manchester, United Kingdom NatWest Full timeCustomer Service and Operations AnalystWe are seeking a highly skilled Customer Service and Operations Analyst to join our Anti-Money Laundering team. As a key member of our team, you will be responsible for investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business.Key...
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Customer Service and Operations Analyst
1 month ago
Manchester, United Kingdom NatWest Full time{"h3": "Role Overview"} We are seeking a skilled Customer Service and Operations Analyst to join our Anti-Money Laundering team at NatWest Group. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our AML processes. {"h3": "Key Responsibilities"} Investigate customer...
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Customer Service and Operations Analyst
1 month ago
Manchester, United Kingdom NatWest Full time{"h3": "Role Overview"} We are seeking a skilled Customer Service and Operations Analyst to join our Anti-Money Laundering team at NatWest Group. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our AML processes. {"h3": "Key Responsibilities"} Investigate customer...
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