Customer Service and Operations Analyst

1 month ago


Manchester, United Kingdom NatWest Full time
Customer Service and Operations Analyst in Anti-Money Laundering

We are seeking a skilled Customer Service and Operations Analyst to join our specialist Anti-Money Laundering (AML) team. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our AML processes.

Key Responsibilities
  • Investigate customer queries and respond in a timely and accurate manner
  • Process and authorise transactions, ensuring all necessary information is collected and verified
  • Monitor and participate in initiatives to improve customer service, processes, and procedures
  • Review processing errors and customer complaints to identify trends and training needs
Requirements
  • Knowledge and experience of AML processes and procedures
  • Awareness of up-to-date trends, policies, and regulations in the financial services industry
  • Ability to work accurately, to deadlines, and with high levels of attention to detail
  • Good written and spoken communication skills
What We Offer

We offer a dynamic and supportive work environment, with opportunities for career development and growth. As a Customer Service and Operations Analyst, you will have the chance to work with a talented team, develop your skills, and contribute to the success of our AML team.

We are committed to providing a safe and inclusive work environment, and we welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for AML, we encourage you to apply for this exciting opportunity.



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