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Service Improvement Analyst
2 months ago
We are seeking a highly skilled Service Improvement Analyst to join our team at Sheffield Teaching Hospitals NHS Foundation Trust. As a key member of our Specialised Cancer Services Directorate, you will play a critical role in supporting the delivery of our improvement programme for Specialised Cancer Services.
Key Responsibilities- Deliver high-quality information analysis services to support the optimisation of current and future service delivery, performance management, business planning processes, and other key strategic and corporate requirements.
- Support strategic programmes of work designed to bring about transformational change and improve services for our patients and staff.
- Lead the information analysis function for Specialised Cancer Services, working with complex and varied data to produce intelligence-led reports to support evidence-based decision making.
- Degree-level qualification or equivalent experience.
- Postgraduate qualification to level 7 (or working towards) in a relevant subject or demonstrable equivalent gained through a combination of short courses and experience or clinical experience and qualification.
- Experience working within an information environment, including current or previous experience in the NHS.
- Database development skills.
- Exposure to an environment with a philosophy of continuous improvement.
- Experience of deriving, manipulating, and converting large volumes and often complex data sets for further statistical analysis to assist improvement partners to baseline and evidence measured improvement.
- Experience of using quality improvement methods and techniques.
- Masters-level qualification.
- Qualification in either Service/Quality Improvement, Organisational Development, or Project Management.
- Experience of working in an acute trust.
- Expert-level skill in information analysis and synthesis, including the ability to receive highly complex and sensitive information on patient details and diagnoses and the ability to interpret, draw conclusions from it, and synthesise new knowledge from the findings.
- Develop and deploy a diverse range of modelling techniques to plan, analyse, quantify, develop, and improve services alongside improvement partners.
- Ability to interpret national policy and guidance documents to provide expertise on information issues.
- Ability to make decisions and show considerable initiative in the formulation of recommendations and subsequent actions.
- Expert technical knowledge of information systems, including in-depth knowledge of NHS data definitions.
- Expert skills in complex data extraction from the Trust's information databases, including the use of Structured Query Language (SQL) and manipulation of this data in spreadsheets and applications such as Excel and Access.
- Good knowledge of PbR and the contracting process, and an awareness of the business-critical implications for the Trust.
- Experience of developing web-based reports to produce interactive dashboards and reports.
- Application and a sound understanding of statistical analysis techniques with the ability to produce a variety of graphical representations of complex information with a particular focus on time series data such as Run Charts and Statistical Process Control (SPC) charts.
- Good knowledge of service improvement techniques with an emphasis on measured evidenced improvement.
- Highly developed communication skills with the ability to communicate on complex, sensitive, or contentious matters in difficult situations, responding openly to questions to ensure full understanding and engagement.
- Application and a good understanding of benchmarking and reporting tools such as NHS Model Health System, NDRS, CancerStats2.
- Ability to develop small bespoke software applications to assist colleagues and improvement partners to collect consistent improvement data.
- Influencing skills with the ability to present to and engage a wide range of stakeholders in ideas and proposals.
- Excellent problem-solving, facilitation, and negotiating skills.
- Excellent organisational skills and an ability to prioritise an unpredictable workload with frequent disruption.
- Excellent interpersonal skills - ability to form positive relationships and coach proactively and cooperatively at all levels.
- Outcomes-focused with strong drive, motivation, and enthusiasm for delivering improvement.
- Committed to continuous professional development.
- Excellent attention to detail, whilst maintaining the ability to see the bigger picture.
