IT Support Operations Team Supervisor

4 weeks ago


Chesterfield, Derbyshire, United Kingdom Post Office Ltd Full time
Position Overview

Role Summary

An exciting opportunity has emerged within our IT Operations division for an IT Support Operations Team Supervisor. This position is ideal for individuals in IT Operations or Service Support seeking to enhance their managerial skills.

As a Supervisor, you will oversee the complete line management responsibilities for the Help Desk team, which includes managing staff tasks and schedules, assisting with incident resolution via ServiceNow in alignment with service level agreements (SLAs), and serving as an escalation point for both Help Desk personnel and internal and external stakeholders.

What We Offer

We recognize that attracting the right talent is crucial for driving positive change within our organization. In addition to a competitive salary, we provide a comprehensive benefits package that includes:

  • 25 days of annual leave, increasing with tenure
  • Up to 10% bonus potential based on performance
  • Access to Benenden Healthcare
  • Generous pension contributions
  • Life insurance coverage
  • Income protection after 12 months of service
  • Full support from our employee assistance program and access to our employee benefits platform
  • Continuous learning and development opportunities

Our commitment to diversity goes beyond mere words. We actively cultivate an inclusive workplace that values the unique perspectives and contributions of all employees. We believe that Equity, Diversity, and Inclusion are essential to our success and growth. Our goal is to create a business that reflects the diverse communities we serve, making Post Office 'Everybody's Business'. As an equal opportunity employer, we celebrate the differences among our workforce, ensuring our practices demonstrate our dedication to inclusivity and equal representation for all.

Qualifications for Success

  • Experience in an Operations or Service environment
  • Proven ability to meet service levels and quality targets
  • Strong IT skills, including proficiency in Microsoft Office and familiarity with case management systems
  • Exceptional customer service abilities
  • Excellent verbal and written communication skills
  • ITIL certification or relevant experience
  • Ability to exemplify the skills required by your team of Support Advisors, including empathy, commitment, curiosity, attentiveness, connection, and courage
  • Service-oriented mindset
  • Performance-driven approach
  • Coaching mindset and capabilities

About Post Office Ltd

Post Office is a trusted community institution. We are relatable, reliable, and steeped in tradition. However, we are on a transformative journey, focusing on the future and adapting to compete in a digital landscape while maintaining the personalized service we have always been proud of. We seek innovative talent to help us achieve this vision.

We invite individuals who are ready to re-imagine our services. We value authentic people who embrace challenges and drive meaningful change. Our commitment to the communities we serve guides us forward, and we are looking for individuals who share this purpose, demonstrating that Post Office truly is Everybody's Business.



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