Account Manager/Account Director

6 days ago


County Antrim, United Kingdom Staffline Recruitment Ireland Full time
Job Description

Key Account Executive

We are seeking a proactive and dedicated Key Account Executive to join our team at Staffline Recruitment Ireland. This role is pivotal in developing, organizing, and administering comprehensive services designed to ensure optimum efficiency and effectiveness for our client contracts, ensuring both client satisfaction and profitability.

Responsibilities:

  • Develop, organize, and administer the Company's comprehensive service designed to ensure optimum efficiency and effectiveness to the client contract and ensure profitability.
  • Register candidates in line with legal and ethical compliance, specifically Eligibility to Work, Ethical Compliance, EAA, AWR, and GLAA if applicable.
  • Deliver client-specific training such as manual handling, induction, etc., where agreed with the client.
  • Work with Senior Key Account Executive and the wider team to provide innovative service delivery solutions and recommend solutions that will add value to the service.
  • Review service with the client on an ongoing basis to assess performance, prepare manpower planning, and suggest service improvements.
  • Deliver service against client SLA and provide management information and reports specifically outlined within the SLA.
  • Issue client satisfaction surveys and implement any improvements in a timely manner.
  • Provide general advice and guidance to temporary workers, e.g., performance management, absence management.
  • Issue client/candidate feedback surveys.
  • Ensure all operations are fully compliant, with processes and procedures being met ethically and legally and in accordance with Company Policy and Procedures.
  • Ensure Branch Quality Audits are completed and up to date monthly.

Requirements:

  • Minimum of 6 months experience in account management or recruitment.
  • GCSE English and Maths at Grades A-C or equivalent.
  • Qualities and disposition:


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