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Key Account Manager

2 months ago

County Antrim, United Kingdom Staffline Recruitment Ireland Full time
About the Role

We are seeking a proactive and dedicated Key Account Executive to join our team at Staffline Recruitment Ireland. This role is pivotal in developing, organizing, and administering comprehensive services designed to ensure optimum efficiency and effectiveness for our client contracts, ensuring both client satisfaction and profitability.

Key Responsibilities
  • Recruitment:
    • Work with clients to ensure an in-depth understanding of roles, organization, culture, specification, and duration of assignments.
    • Source and recruit for roles of all levels with the client in line with resourcing KPIs.
    • Coordinate and implement effective recruitment strategies to meet client requirements.
    • Interview and skills assess candidates in line with specific client requirements and resourcing plan.
    • Register candidates in line with legal and ethical compliance.
    • Deliver client-specific training, such as manual handling, induction, etc.
    • Issue onboarding information, including assignment briefing forms and handbooks.
    • KPIs as identified by Line Manager.
  • Client Management:
    • Work with Senior Key Account Executive and wider team to provide innovative service delivery solutions and recommend solutions that will add value to the service.
    • Review service with client on an ongoing basis to assess performance, prepare manpower planning, and suggest service improvements.
    • Deliver service against client SLA.
    • Provide management information and reports specifically outlined within the SLA.
    • Issue client satisfaction surveys and implement any improvements in a timely manner.
    • Manage and respond to client feedback in a timely manner.
    • Liaise with candidates to identify issues and address concerns.
    • Maintenance and update of accurate worker/employee records and systems.
    • Ensure candidates are paid correctly and on time and organize candidate payroll clinic weekly.
    • Provide general advice and guidance to temporary workers, e.g., performance management, absence management.
    • Issue client/candidate feedback surveys.
  • Compliance Management:
    • Ensure all operations are fully compliant, with processes and procedures being met ethically and legally and in accordance with Company Policy and Procedures.
    • Comply with Company and Statutory Health and Safety requirements.
    • Ensure Branch Quality Audits are completed and up to date monthly.
    • Ensure Client Ethical and Customer Audits are completed when requested.
    Requirements
    • Essential:
      • Minimum of 6 months experience in account management or recruitment.
      • Eligible to pass security vetting check.
      • GCSE English and Maths at Grades A-C or equivalent.
      • Effective communication skills across all levels.
      • Stability in past work history.
      • Strong administrative and IT skills.
      • Ability to conduct disciplinary and grievance meetings.
      • Garda vetting required.
    • Qualities & Disposition:
      • Excellent communication skills, both oral and written.
      • Accountability and personal responsibility.
      • Ability to build and maintain relationships.
      • Resilience and effective coping under pressure.
      • Strong problem-solving skills.