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Care Coordinator
2 months ago
About the Role
Helping Hands is a leading provider of home care services, dedicated to supporting adults of all ages to maintain their independence and stay in the place they know and love. As a Care Coordinator, you will play a vital role in ensuring that our customers receive the highest standards of care and support.
Key Responsibilities
- Support the Branch Care Manager in providing care and support to our customers and carers within the local community.
- Ensure that customers receive the highest standards of care and support through effective allocation of staff.
- Complete direct observations and supervisions for your care teams within the correct timescales.
- Support the Branch Care Manager to maintain carer numbers by actively recruiting new team members and guiding them through the recruitment process.
- Reassess customers to ensure care plans are reflective of customer's needs and condition.
- Actively seek new business opportunities and support the commercial growth of the branch.
- Ensure that the highest levels of customer service are always provided.
About You
To be successful in this role, you will need to have a Level 3 Diploma in Adult Care or be willing to work towards achieving this. Additionally, you will need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at supervisory level. You will also need to have a full UK driving licence and access to your own vehicle.
What's in it for you?
At Helping Hands, we recognize that running a branch is a lot of responsibility, and we have an excellent support network to assist you with all things HR, Compliance, and Business Development. You will have access to a wide range of benefits, including:
- Career progression opportunities
- 23 days annual leave, rising to 25 after 2 years of service
- Blue Light Card offering discounts from businesses and services
- Access to our employee assistance programme
- Support to complete nationally recognized qualifications
- Refer a friend scheme
- Annual salary review
Helping Hands is committed to promoting a diverse and inclusive workforce, as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.
