Facilities Manager

1 week ago


Bath, Bath and North East Somerset, United Kingdom Ridge and Partners LLP Full time
About the Role

We are seeking a highly skilled and experienced Facilities Manager to join our team at Ridge and Partners LLP. As a key member of our Facilities Management team, you will be responsible for the management of suppliers and contracts that underpin the services provided to the Facilities Management (FM) team.

Key Responsibilities
  • Manage all facility management contracts, specifically Total Facilities Management contract
  • Collection and analysis of performance metrics to ensure suppliers meet contractual obligations, including service level agreement targets
  • Review of contracts to ensure that they continue to meet facility management needs and offer value for money
  • Identification of supplier service improvement actions to deliver enhanced provision and/or performance
  • Holding service review meetings with key suppliers to ensure that deliveries are in accordance with the contracted provision
  • Verifying, challenging and approving the payment of supplier invoices
  • Measuring the perceptions of how services are delivered and consumed to inform service improvement activities
  • Acting as the point of escalation for issues relating to facility management contracts
  • Reviewing all aspects of contractual performance to ensure that lessons are learned by both external and internal stakeholders
  • Holding weekly meetings with contracted support
  • Reporting any issues in a timely manner
  • Negotiating with suppliers to resolve contractual issues
  • Feeding into Statements of Requirement to ensure that ongoing support needs are satisfied
  • Evaluating supplier submissions to ensure that third-party support provision is fit for purpose
  • Regularly meeting with internal stakeholders, ensuring a firm understanding of their requirements and the fulfilment of these requirements
  • Conducting regular surveys with the client's staff to assess service and adjust facility management contracts
  • Acting as focal point for all facility management hard service contracts and second point of contact for soft service contracts
  • Assisting in the forecasting of the facility management budget
  • Conducting and approving Risk Assessments and Method Statements
  • Providing reporting stats on FM contracts and suppliers as required
  • Supporting the client with all facility management audit requirements
  • Managing facility management intranet pages
Requirements
  • Proven experience in Facilities Management with specialist knowledge of hard services
  • Experience in managing a total facilities management contract
  • SAP experience
  • Good interpersonal skills to establish and maintain working relationships
What We Offer

We offer a competitive salary and a range of benefits, including:

  • A healthy holiday balance of 25 days, plus bank holidays & the ability to buy / sell to suit you
  • 3 days a year to give your time to others, volunteering for great causes
  • An inclusive wellbeing offer:
    • Financial – Life Assurance, Pension Scheme (3% Employee, 6% Employer), Income Protection, Salary Sacrifice Car Scheme, flexible choice of Critical Illness Insurance
    • Physical – Free Private Medical Insurance, Doctor at Hand Private GP, Best Doctors, flexible choice of Dental Plan, Cycle to Work Scheme, GymFlex & Healthcare Cash Plan
    • Mental – Mental Health First Aiders, by Unum
  • A flexible approach to hybrid working, to suit both you & your team
  • Tailored career development – focused on professional, personal and/or educational


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