Senior Facilities Account Executive

3 weeks ago

Bath, Bath and North East Somerset, United Kingdom Pareto Facilities Management Full time

Salary: Up to £50k DOE

Location: Based from London

Contract Type: Permanent

Hours: 40 hours per week

Reporting to: Senior Account Manager

Benefits:

  • Private Health Insurance
  • 4x Life Assurance
  • 25 Days Annual Leave + Bank Holidays

Overview:

Pareto Facilities Management is seeking a skilled Facilities Operations Manager to oversee several accounts. The ideal candidate will possess outstanding experience in team leadership, process execution, and management of daily operations.

This role requires a background in service delivery as a supplier to clients. A comprehensive understanding of Mechanical & Electrical (M&E) service provision or a technical foundation is crucial. We are in search of an exceptional communicator capable of managing diverse stakeholders while ensuring top-tier service delivery at all times.

We are looking for an ambitious, self-motivated, and professional individual who exemplifies a strong work ethic. This position will be integrated into our Senior Account Management team, focusing on managing existing accounts.

Key Responsibilities:

  • Oversee daily operational activities.
  • Conduct weekly operational briefings with client representatives to discuss operational challenges and opportunities across the portfolio.
  • Prepare monthly management reports encompassing all services across various sites, to be delivered to the client within 10 days of the subsequent month, including comprehensive PPM and H&S data. This will also extend to quarterly strategic reviews with senior stakeholders to guide the overall contract strategy.
  • Develop and implement standard operating procedures for all core functions of service delivery, including the design, documentation, and training on these SOPs.
  • Handle all HR-related responsibilities, including performance reviews, salary assessments, and disciplinary actions for direct reports.
  • Effectively manage subcontractors to ensure compliance with specifications and deliver value for money.
  • Take ownership of small to medium-sized projects for clients.

Additional Important Areas:

Service Delivery:

  • Gather information and draft account summaries for monthly reporting.
  • Achieve proficiency in key systems to assist with business inquiries.
  • Client reporting and subcontractor management.
  • Manage the renewal process within your designated area.
  • Conduct site visits.

Health & Safety/Compliance:

  • Conduct cross-audits.
  • Ensure all accounts meet the highest standards of health and safety and compliance.
  • Implement internal auditing processes in your area.

Human Resources:

  • Ensure appropriate use of holiday entitlements.
  • Actively participate in onboarding processes within your area.
  • Oversee performance management, development, and training.

Finance:

  • Monitor and approve overtime.
  • Manage monthly billing, confirming any contract changes and monitoring expenditure against budget.

Essential Criteria:

  • Relevant Facilities Management experience (typically 5+ years).
  • Experience in Hard Services/Technical service delivery.
  • Minimum IOSH Managing Safely qualification or equivalent.
  • Strong knowledge of FM service delivery across all service lines.
  • Excellent planning and organizational skills.
  • Exceptional verbal, written communication, and presentation skills.
  • Strong IT proficiency.
  • Ability to manage workload independently and take initiative.
  • Adaptability to a rapidly changing environment.
  • Comfortable addressing poor standards or behaviors and implementing necessary changes.
  • Ability to collaborate effectively with others to complete tasks and enhance processes.
  • Preferred experience in multi-contract FM management.

Desired:

  • IWFM qualification (or similar) at level 5 or above.

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