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Facilities Operations Manager

2 months ago

Bath, Bath and North East Somerset, United Kingdom Pareto Facilities Management Full time

Salary: Up to £50k DOE

Location: London

Contract Type: Permanent

Hours: 40 hours per week

Reporting to: Senior Account Manager

Benefits:

  • Private Health Insurance
  • 4x Life Assurance
  • 25 Days Annual Leave + Bank Holidays

Overview:

Pareto Facilities Management is seeking a skilled Facilities Operations Manager to oversee a portfolio of accounts. The ideal candidate will possess a proven track record in team leadership, process optimization, and daily operational management.

This role requires experience in service provision to clients, with a solid understanding of Mechanical and Electrical (M&E) service delivery or a relevant technical background. We are looking for an outstanding communicator capable of managing various stakeholders while ensuring the highest service standards.

The successful applicant will be ambitious, self-motivated, and dedicated to excellence. This position will involve managing existing accounts and reporting to the Senior Account Management team.

Key Responsibilities:

  • Oversee daily operational activities.
  • Conduct weekly operational briefings with client representatives to discuss challenges and opportunities.
  • Prepare monthly management reports covering all services across sites, ensuring delivery within 10 days of the following month, including comprehensive PPM and H&S data. This will also involve quarterly strategic reviews with senior stakeholders to shape the overall contract strategy.
  • Develop and implement standard operating procedures for all service delivery functions, including writing and delivering these SOPs.
  • Handle all HR-related tasks, including performance reviews, salary assessments, and disciplinary actions for direct reports.
  • Effectively manage subcontractors to ensure compliance with specifications and value delivery.
  • Take ownership of small to medium-sized projects for clients.

Additional Important Areas:

Service Delivery:

  • Gather information and compile account summaries for monthly reports.
  • Achieve proficiency in key systems to assist with business inquiries.
  • Client reporting and subcontractor management.
  • Manage the renewal process within your area.
  • Conduct site visits.

Health & Safety/Compliance:

  • Perform cross-auditing.
  • Ensure all accounts meet the highest health and safety and compliance standards.
  • Implement internal auditing processes in your area.

Human Resources:

  • Ensure appropriate holiday usage among staff.
  • Actively participate in onboarding processes within your area.
  • Manage performance, development, and training initiatives.

Finance:

  • Monitor and approve overtime.
  • Oversee monthly billing, confirming contract changes and monitoring budget adherence.

Essential Criteria:

  • Relevant facilities management experience (typically 5+ years).
  • Experience in hard services or technical service delivery.
  • Minimum IOSH Managing Safely qualification or equivalent.
  • Strong understanding of facilities management service delivery across all service lines.
  • Excellent planning and organizational abilities.
  • Outstanding verbal and written communication skills.
  • Proficient IT skills.
  • Ability to manage workload independently and proactively.
  • Adaptability to a rapidly changing environment.
  • Comfortable addressing poor standards or behaviors and driving change.
  • Collaborative approach to task completion and process improvement.
  • Preferred experience in multi-contract facilities management.

Desired:

  • IWFM qualification (or similar) at level 5 or above.