Funeral Service Coordinator

4 weeks ago


Newtownabbey, United Kingdom Dignity Plc Full time
Funeral Service Arranger Role

We are seeking a compassionate and organized individual to join our team as a Funeral Service Arranger at Wilton Funeral Directors in Newtownabbey. As a Funeral Service Arranger, you will be the welcoming presence representing Dignity Funerals, extending a warm hand to those facing loss and offering support during what may be one of life's toughest moments.

Key Responsibilities:
  • Work closely with clients to arrange funerals, planning every personalized detail and offering the full range of services and products that fully address their needs.
  • Communicate regularly with clients through various channels, ensuring their needs are met and their expectations are exceeded.
  • Ensure that deceased individuals at our branch are regularly attended to and respectfully presented for client visits.
  • Prepare in advance for client visits, providing a warm and appropriate welcome and level of support.
  • Accurately manage administrative duties, communicate with stakeholders effectively, and provide a high attention to detail.
  • Be willing to train in Funeral Plan Consulting and support families to create their bespoke funeral plans.
  • Be mobile and flexible to meet the needs of our customers, working across different locations in the local area when required.
Requirements:
  • Exceptional communication and administrative abilities, coupled with meticulous attention to detail.
  • Emotionally intelligent, taking pride in providing supportive customer care under sensitive circumstances.
  • Reliable, well-presented, and aims for high standards in their job role.
  • Enjoys being part of their community.
  • Committed to building relationships and has a passion for customer service.
What We Offer:
  • Annual salary of £10,005.80.
  • 22-25 Days Holiday + Bank Holidays.
  • Pension Scheme.
  • Life Assurance X2.
  • Free On-Site/Street Parking.
  • Free Uniform Provided (Incl. Dry Cleaning).
  • Access to our internal apprentice & personal development schemes.

We are an FCA-regulated organization, committed to adopting the highest standards and employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.



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