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Front Desk Coordinator

2 months ago


London, Greater London, United Kingdom Bupa Full time

About the Role:

We are seeking a skilled and friendly Front Desk Coordinator to join our team at Havelock Court Care Home. As the first point of contact for visitors, you will be responsible for managing new enquiries, providing advice and support, and conducting show-arounds within the care home.

Key Responsibilities:

  • Act as the first point of contact for all visitors to the home
  • Manage new enquiries and provide advice and support
  • Conduct show-arounds within the care home
  • Support the Home Manager and Administrator with clerical duties
  • Deal with enquiries in a timely manner and ensure daily and weekly tasks are completed

Requirements:

  • Previous experience as a Receptionist or in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to build strong relationships with residents, families, and internal teams
  • Dedicated and efficient with a varied workload
  • Caring attitude and commitment to making a difference in people's lives

Benefits:

  • Free access to 24/7 support, advice, and treatment for health-related issues
  • Annual allowance redeemable against Bupa healthcare products
  • Early access to earned wages through Wagestream
  • 28 days holiday
  • Sick pay scheme for frontline teams
  • Long service rewards
  • Free meal on every shift
  • Interest-free annual travel loan
  • Bupa pension plans
  • Parental leave schemes
  • Menopause Plan
  • Access to discounts at gyms and fitness facilities