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Customer Service Advisor - Castle Trust Bank
Castle Trust Bank is on the lookout for dedicated professionals to join our team as Customer Service Advisors. This role presents a fantastic opportunity to be part of our innovative fintech organization, which specializes in property mortgages, retail finance solutions, and savings products for a varied clientele.
As a Customer Service Advisor, you will be an integral member of our retail finance sector, Omni Capital. Your primary responsibilities will involve managing incoming inquiries from customers and retail partners. You will be tasked with resolving customer concerns regarding their accounts, balances, and payment challenges.
We are interested in candidates who possess prior experience in customer-focused positions and demonstrate strong communication abilities. While experience in financial services is advantageous, it is not a prerequisite. We highly value a positive mindset and a willingness to learn.
In exchange for your efforts, we provide a competitive compensation package, annual performance incentives, a robust pension plan, life insurance, and additional leave options. We emphasize the importance of employee wellbeing, offering healthcare benefits, access to wellness initiatives, and other perks such as discounted gym memberships.
If you aspire to work in a diverse and inclusive environment where your contributions are recognized, Castle Trust Bank is the ideal workplace for you. We are committed to being an equal opportunity employer that values diversity and encourages all qualified candidates to consider joining our team.
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