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Customer Service Representative

2 months ago

Basingstoke, Hampshire, United Kingdom Tech Connect Group Full time

Job Summary

We are seeking a highly skilled and motivated Customer Support Representative to join our team at Tech Connect Group. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Provide timely and effective support to clients via phone, email, and other communication channels
  • Respond to client inquiries and resolve issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex client issues and improve overall customer experience
  • Develop and maintain strong relationships with clients to ensure their loyalty and satisfaction
  • Stay up-to-date with company policies, procedures, and product knowledge to provide accurate and informed support
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office and other relevant software
  • High school diploma or equivalent required; degree in a related field preferred

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading company in the industry