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Customer Experience Manager

2 months ago

Wantage, Oxfordshire, United Kingdom Sainsbury's Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences across our stores.

Key Responsibilities
  • Lead and develop a high-performing team to deliver outstanding customer service
  • Implement and maintain operational standards to ensure seamless store operations
  • Collaborate with colleagues to drive sales growth and improve customer satisfaction
  • Identify and address performance issues, providing coaching and development opportunities for team members
  • Stay up-to-date with company initiatives and policies, ensuring compliance and effective implementation
What We Offer

As a Customer Experience Manager at Sainsbury's, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You will also have access to our Cycle to Work scheme, wellbeing support, and colleague networks.

Requirements
  • Proven experience in a leadership or management role, preferably in a retail environment
  • Excellent communication and interpersonal skills, with the ability to motivate and develop a team
  • Strong problem-solving and analytical skills, with the ability to make informed decisions
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects
  • Passion for delivering exceptional customer experiences and driving business growth
What's Next?

If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you