Photocopier Service Technician
3 days ago
Job Summary
Concept Resourcing is seeking a skilled Photocopier Service Technician to join our team. As a Field Service Engineer, you will be responsible for the service and maintenance of high-end Photocopiers and Multi-Functional Devices (MFDs) in the South West region.
Key Responsibilities
- Maintain and repair a wide range of MFP and Production Print equipment in line with technical specifications.
- Attend to technical calls at client premises, responding to requests within targeted response times and resolving issues efficiently.
- Ensure accurate technical records are maintained using PDA service support tools and communicate with call control as required.
- Organize and maintain a suitable vehicle or onsite spare parts kit to minimize Return to Fit (RTF) calls.
- Manage cloud-based digital document repository access via regular online synchronization of provided laptop tools.
- Ensure company vehicles are maintained in line with published procedures and kept clean and presentable.
- Maintain accurate work expense records and submit them along with receipts at the required time.
- Attend technical training courses, seminars, and online training modules to maintain technical skills and product awareness.
- Liaise with other departments to promote efficient operational service and communicate regularly within technical department escalation channels regarding technical observations.
Requirements
- Competent technician with extensive experience in repairing and maintaining color and monochrome MFP devices, including low, mid, and high-volume machines or from an electro mechanical FSE background.
- Connectivity experience, including installing print drivers and connecting basic printers to simple networks.
- High level of competency in diagnostic fault finding.
- DBS and SC Vetting will be a mandatory requirement for this role.
Desirable Skills
- Advanced IT networking and connectivity experience, including setting up network scanning and full MFP installation on print servers.
Behaviours
- Demonstrate a calm and diplomatic approach.
- Adhere to all client processes and procedures while working on and attending site.
- Apply an analytical problem-solving approach to difficult situations.
- Exhibit good communication and interpersonal skills, with the ability to communicate on all levels, even in situations of conflict.
- Display a 'Can Do' attitude.
- Possess a full, clean driving license.
Package
- Up to £32,000 per annum.
- 25 days + Bank Holidays.
- Company car and fuel or car allowance.
- Contributory pension scheme (5%).
- Sick pay scheme.
- Death in Service.
- Healthcare.
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