Digital Field Service Engineer
4 days ago
Job Summary:
Concept Resourcing is seeking a skilled Photocopier Maintenance Technician to join our team. As a Photocopier Maintenance Technician, you will be responsible for the service and maintenance of high-end Photocopiers and Multi-Functional Devices (MFDs) to ensure optimal performance and customer satisfaction.
Key Responsibilities:
- Maintain and repair a full range of MFP & Production Print equipment in line with technical specifications.
- Respond to field technical calls at client premises, resolving issues efficiently and effectively.
- Ensure accurate technical records are maintained through the use of PDA service support tools and communication with call control.
- Manage cloud-based digital document repository access via regular online synchronization of provided laptop tools.
- Ensure company vehicles are maintained in line with published procedures and kept clean and presentable.
- Attend technical training courses, seminars, and online training modules to maintain technical skills and product awareness.
- Liaise with other departments to promote efficient operational service.
- Communicate technical observations through escalation channels to support customer or equipment-related issues.
Requirements:
- Competent technician with extensive experience in repairing and maintaining colour and monochrome MFP devices.
- Connectivity experience, including installing print drivers and connecting printers to simple networks.
- DBS and SC Vetting will be a mandatory requirement for this role.
Desirable Qualifications:
- Advanced IT networking/connectivity experience, including setting up network scanning and full MFP installation on print servers.
- Full, Clean Driving Licence.
- Company car + fuel or car allowance.
- Contributory pension scheme 5%.
- Sick pay scheme.
- Death in Service.
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