Spa Receptionist

5 days ago


Liverpool, Liverpool, United Kingdom RBH Hospitality Management Full time
About the Role

We are seeking a highly skilled and enthusiastic Spa Receptionist to join our team at The Municipal Hotel & Spa MGallery. As a key member of our Heartists team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and heartfelt.

Key Responsibilities
  • Welcome guests with care, warmth, and efficiency, providing a seamless check-in experience.
  • Maintain superior levels of hygiene, cleanliness, and tidiness throughout the spa, ensuring a safe and healthy environment for our guests.
  • Anticipate guest needs by monitoring arrivals, departures, and preferences, providing personalized service and exceeding expectations.
  • Display excellent presentation skills and attention to detail in all client interactions, from telephone calls to payments.
  • Exude a positive can-do attitude and passion for delivering 5-Star Service, consistently exceeding guest expectations.
  • Take pride and ownership in the opening and closing procedures of our Spa and Leisure complex, ensuring a seamless transition between shifts.
  • Upsell promotions, vouchers, retail, and treatments, providing exceptional service and driving revenue growth.
Requirements
  • Previous experience working in customer service, reception, or spa/leisure facilities is preferred.
  • Previous experience working in a pool plant room is preferred.
What We Offer

As a member of our Heartists team, you will enjoy a range of benefits, including access to the ALL Heartists program, RBH company benefits, and The Municipal Hotel benefits. Our benefits package is designed to enhance our culture and support the well-being of our employees.

We are an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. If you require reasonable adjustments during our process, please contact us.


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