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Security Officer

2 months ago

Cramlington, Northumberland, United Kingdom ABM Full time
Job Summary

ABM is seeking a highly skilled and professional Security Officer to join our team at Manor Walks shopping centre. As a Security Officer, you will be responsible for ensuring the safety and security of our customers, tenants, and staff.

Key Responsibilities
  • Provide exceptional customer service and interact with visitors and tenants in a professional and courteous manner.
  • Conduct regular patrols of the shopping centre to identify and mitigate potential security risks.
  • Proactively assist customers and tenants with their queries and concerns.
  • Ensure the shopping centre is a safe and non-threatening environment for all visitors and tenants.
  • Manage incidents and emergencies in accordance with ABM's policies and procedures.
  • Liaise with the control room to ensure effective communication and response to incidents.
  • Identify and report any unsecure areas of the shopping centre to the control room.
  • Record and log all non-conformances and emergencies with the control room operatives.
  • Respond efficiently and effectively to all emergencies and ensure the Centre team is kept fully informed.
  • Monitor and report on suspicious behavior and unauthorized access by banned individuals.
  • Undertake additional duties as required to meet the needs of the business.
  • Respond promptly to all security issues and events.
  • Complete all training requirements as requested by the line manager.
  • Be available to cover at least one additional shift per month if requested to cover absence or annual leave.
Requirements
  • Be professional, friendly, courteous, and helpful while carrying out duties to the highest standard.
  • Work collaboratively as part of a team.
  • Take ownership of all situations to ensure tasks are completed or escalated when necessary.
Essential Skills
  • Excellent organizational skills with the ability to balance competing priorities and workloads.
  • Excellent written and verbal communication skills.
  • Able to work unsupervised and take responsibility.
  • Able to remain calm under pressure.
  • Adaptable and flexible in approach to work required.
  • Willingness and ability to work as a member of a team.
  • Excellent observational skills.