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Director of Operations
3 months ago
The Director of Operations will be instrumental in steering the strategic vision and operational efficiency of our esteemed brand, L'Odysee. The ideal candidate will take charge of executing and supervising initiatives aimed at boosting team productivity, refining operational workflows, and driving the overall advancement and prosperity of the organization.
Core Responsibilities:
- Offer local strategic insights and tactical implementation to ensure the objectives outlined in L'Odysee's Business / Strategic Plan are achieved punctually and within budget.
- Oversee the seamless operation of the office, including management of facilities.
- Build and nurture high-quality relationships with all stakeholders.
- Maintain a strong emphasis on commercial aspects, acting as the brand ambassador and promoting L'Odysee strategically to enhance business growth.
- Formulate business strategies and execute business development in alignment with the group's guidelines.
- Ensure the organizational structure is efficient and aligns with corporate interests and local regulations.
- Supervise local operations while providing effective and hands-on leadership and guidance.
- Engage in the development and launch of innovative products and services.
- Oversee all outsourced service agreements, ensuring they are duly signed and executed.
- Assist in recruiting (and subsequently managing) all staffing needs.
- Select key service providers and ensure they deliver optimized services.
- Monitor, evaluate, and ensure that all staff performance meets established standards.
- Foster and maintain robust relationships with key local industry stakeholders.
Professional Qualifications:
- Proven experience in managing a global enterprise.
- Experience in the luxury sector is essential.
- An entrepreneurial mindset – preferably with experience in establishing a business from the ground up.
- Extensive knowledge of financial services / credit cards is advantageous.
- Prior experience with high-net-worth and ultra-high-net-worth markets.
- Fluency in English; proficiency in an additional language is a plus.
- A business or management qualification is preferred.
- Exceptional leadership, motivational, and communication skills.
- Strong analytical and presentation abilities.
- Confident, articulate, and professional demeanor.
- Proficient negotiation skills.
