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Clinical Office Coordinator
2 months ago
Job Overview
We are seeking a part-time (15 hours) Healthcare Administrative Assistant to join our Eating Disorders Team. This role is essential in providing a high-quality administrative support service to our Adult Consultant Psychiatrists and the Community Mental Health Team.
The ideal candidate will possess strong secretarial skills and be adept at managing communications with patients, caregivers, and various staff members. You will handle calls with professionalism and sensitivity, ensuring that urgent matters are escalated appropriately.
Proficiency in typing is crucial, as you will be responsible for transcribing clinical letters and maintaining accurate patient records within our databases.
We offer comprehensive training on our IT systems and ongoing support to ensure your success in this role.
This position also involves scheduling, managing, and reconciling clinic appointments.
Key Responsibilities
The successful candidate will deliver a thorough and high-quality administrative service to the Consultant Psychiatrists and their medical team.
You will play a vital role in our operations, exercising independent judgment and decision-making to maintain an effective service.
Responsibilities include managing the schedules of the Consultant(s) and their team.
We are dedicated to promoting Equal Opportunities and enhancing the work-life balance of our employees.
About Derbyshire Healthcare NHS Foundation Trust
Join our team and become part of a compassionate and skilled workforce committed to making a positive impact in the lives of others.
Our organization has received a 'GOOD' rating from the CQC, highlighting our commitment to treating patients with kindness and the pride our staff feel in their work.
Benefits Include:
- Flexible working arrangements where feasible
- 27 days of annual leave plus bank holidays, increasing with service
- Annual performance reviews and ongoing training opportunities
- Generous NHS pension scheme
- Comprehensive maternity, paternity, and adoption benefits
- Discounts and benefits through health services
- Incremental pay progression
- 24/7 confidential employee assistance program
- Access to diversity and inclusion networks
- Health and wellness initiatives
- Structured learning and development pathways
Job Responsibilities
- Provide a comprehensive administrative service to the Consultant Psychiatrist and their medical team, including audio typing, correspondence preparation, and document accuracy checks.
- Draft correspondence on behalf of the Consultant and team as needed.
- Prioritize and manage your workload to meet deadlines while remaining flexible within the role's scope.
- Collaborate with fellow medical secretaries to address workload challenges and ensure continuity of service.
- Serve as a communication liaison with external agencies, patients, and caregivers.
- Utilize initiative and judgment to resolve routine and complex issues in accordance with Trust Policies and Procedures.
Person Specification
Essential Qualifications
- GCSE English or equivalent
- Proficiency in IT applications, including Excel and Word
- Demonstrated strong communication skills
- Proven organizational abilities
Desirable Qualifications
- Experience in audio typing
- Familiarity with Mental Health/Psychiatry environments
Typing Qualifications
- RSA III Typing or equivalent certification
