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HR and Admin Assistant
2 months ago
About Belper PCN
Belper Primary Care Network is a dedicated healthcare provider committed to delivering comprehensive services to our community. We work across 4 GP practices and collaborate with external partners in primary and community care, prioritizing patient care and satisfaction while fostering a positive work environment for our staff.
Job Summary
We are seeking a highly motivated and organized Human Resources Assistant to support our HR function with administrative tasks and contribute to the overall efficiency of our HR operations.
Main Responsibilities
- Administer recruitment and onboarding processes, including job postings, scheduling interviews, DBS checks, and processing new hire paperwork.
- Arrange, support, and monitor the induction of new staff, ensuring they have full knowledge of the staff handbook and access to our policies.
- Maintain employee records, ensuring accuracy and confidentiality, and keep them up to date.
- Support managers in HR activities such as employee training, performance evaluations, and disciplinary actions, ensuring policies are followed and good practice is maintained.
- Administer, monitor, and report on staff absences and leave queries, updating relevant platforms for communication across the team and for management to view.
- Support the update of policies and procedures, ensuring they are accessible to staff members on shared platforms, PCN drive, and Team Net.
- Coordinate employee events and training programs, and team building/wellbeing activities.
- Foster a positive work culture, giving and receiving constructive feedback on the way we work together.
Compliance and Documentation
- Have a thorough understanding of company policies and ensure they are kept up to date.
- Ensure compliance with relevant laws, regulations, and company policies.
- Maintain accurate and up-to-date documentation for HR and operational processes.
- Assist with audits and quality assurance initiatives to ensure adherence to CQC standards.
Key Relationships
- Clinical Operations Manager - responsible for the overall HR management of staff and their wellbeing.
- Clinical Operations Manager with regards staff policies and processes.
- Team up Manager and Clinical Lead to provide them with operational and administrative support with clinical services.
- Enhanced Access Manager to provide them with operational and administrative support with clinical services.
- Clinical Quality Manager to provide them with support in the compliance and documentation of CQC.
- All Practice Managers to provide them with support in relation to staff absences, new staff, or leavers.
- Clinical Operations manager and/or Clinical Quality Manager to provide them with support in relation to PCN staff communications, training, and activities.
- Systems and Development manager to provide them with support in reference to staff access to systems and managing their inductions.
Person Specification
- Qualifications
- Essential
- GCSE grade A to C in English and Maths
- HR CIPD level 3 qualification or equivalent
- Desirable
- CIPD level 5 qualification or equivalent.
- Essential
- Experience
- Essential
- Experience of supporting recruitment including onboarding of new staff
- Experience of supporting a grievance, disciplinary, and absence management process with letters and advice on process.
- Excellent communication and interpersonal skills
- Experience of working in a busy administrative role
- Ability to work under pressure and be flexible
- Ability to present relevant information/reports in a concise manner
- Good keyboard and PC skills, with demonstrable experience of using Microsoft Office, eg Word, Excel, and Outlook
- HR CIPD level 3 qualification or equivalent
- Willingness to work to HR level 5 qualification.
- Able to de-escalate conflict and maintain professionalism when challenged.
- Strong data entry skills with high accuracy
- Able to work independently on day-to-day work streams with minimum supervision
- Desirable
- Experience with working in general practice
- Experience of supporting disciplinary, grievance, and absence management meetings.
- Knowledge of social media management for professional purposes
- Ability to understand data and present it in reports.
- Effective communication skills to interact with employees and external parties
- Knowledge of CQC inspection criteria in General Practice
- Essential
