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CRM Business Systems Specialist
2 months ago
We are seeking a highly skilled CRM Business Systems Consultant to join our team at Cloud Decisions. As a key member of our team, you will be responsible for delivering complex CRM transformations and implementations across multiple countries, currencies, time zones, and languages.
About the Role:This is a unique opportunity to work with a UK award-winning company that values flexibility and work-life balance. As a CRM Business Systems Consultant, you will collaborate with business stakeholders, IT teams, and third-party partners to elicit and document requirements, create clear and detailed business and functional requirement documents, and analyze and prioritize requirements to ensure they align with business objectives.
Key Responsibilities:- Collaborate with business stakeholders to elicit and document requirements
- Own the Sales/CRM system requirements
- Create clear and detailed business and functional requirement documents (BRDs/FRDs)
- Analyze and prioritize requirements to ensure they align with business objectives
- Act as a liaison between business stakeholders and the commercial/technical teams
- Ensure the As is - To be is delivered by the partner, RQ's are met by their functional/technical process and challenged
- Ensure UAT/system testing meets all the RQ's + needs of the programme RQ's
- Proven experience as a CRM Business Systems Analyst or CRM Consultant at enterprise
- Been involved in the implementation of a number of complex enterprise CRM transformations
- Lead to Opportunity including opportunity management, account and contact management, pipeline management, renewals management, sales forecasting, bid/tender management
- Multinational implementations in multiple countries, currencies, time zones, languages etc ideally of interest
- Hybrid working 3 days on site (then majority remote)
- Working flexible hours - flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs
We value our employees' well-being and offer a range of benefits to support their work-life balance. If you are a motivated and experienced CRM Business Systems Consultant looking for a new challenge, please apply today.