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CRM Business Systems Specialist

2 months ago


Maidenhead, Windsor and Maidenhead, United Kingdom Cloud Decisions Full time
Job Title: CRM Business Systems Consultant

We are seeking a highly skilled CRM Business Systems Consultant to join our team at Cloud Decisions. As a key member of our team, you will be responsible for delivering complex CRM transformations and implementations across multiple countries, currencies, time zones, and languages.

About the Role:

This is a unique opportunity to work with a UK award-winning company that values flexibility and work-life balance. As a CRM Business Systems Consultant, you will collaborate with business stakeholders, IT teams, and third-party partners to elicit and document requirements, create clear and detailed business and functional requirement documents, and analyze and prioritize requirements to ensure they align with business objectives.

Key Responsibilities:
  • Collaborate with business stakeholders to elicit and document requirements
  • Own the Sales/CRM system requirements
  • Create clear and detailed business and functional requirement documents (BRDs/FRDs)
  • Analyze and prioritize requirements to ensure they align with business objectives
  • Act as a liaison between business stakeholders and the commercial/technical teams
  • Ensure the As is - To be is delivered by the partner, RQ's are met by their functional/technical process and challenged
  • Ensure UAT/system testing meets all the RQ's + needs of the programme RQ's
Requirements:
  • Proven experience as a CRM Business Systems Analyst or CRM Consultant at enterprise
  • Been involved in the implementation of a number of complex enterprise CRM transformations
  • Lead to Opportunity including opportunity management, account and contact management, pipeline management, renewals management, sales forecasting, bid/tender management
  • Multinational implementations in multiple countries, currencies, time zones, languages etc ideally of interest
What We Offer:
  • Hybrid working 3 days on site (then majority remote)
  • Working flexible hours - flexing the times you start and finish during the day
  • Flexibility around school pick up and drop offs

We value our employees' well-being and offer a range of benefits to support their work-life balance. If you are a motivated and experienced CRM Business Systems Consultant looking for a new challenge, please apply today.