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Customer Service and Sales Coordinator

3 months ago

Kettering, United Kingdom Randstad Delivery Full time

Are you skilled in customer-facing administration?

Do you possess strong IT skills?

If you answered 'Yes' to both questions, Randstad Delivery is seeking a dedicated individual to join our team as a Customer Service and Sales Coordinator. This role is essential in providing support to our stakeholders.

Position Overview:

Role: Customer Service and Sales Coordinator

Pay Rate: £12 per hour

Work Schedule: Monday to Friday, flexible hours (between 6 and 8 hours per day) from 07:30 to 17:30

Contract Duration: Initial 3-month term

Key Responsibilities:

  • Delivering exceptional customer support to various stakeholders
  • Handling incoming calls from both new and existing clients
  • Processing orders and ensuring product availability
  • Communicating effectively with internal and external parties
  • Resolving queries efficiently
  • Guiding stakeholders to appropriate resources for unresolved issues
  • Addressing complaints promptly and effectively
  • Inputting data into IT systems accurately

Required Experience:

  • Previous experience in a customer-facing administrative position
  • Able to work independently with minimal supervision
  • Proficient in IT, particularly with MS Office
  • Familiarity with internal IT systems
  • Confident and professional telephone communication skills
  • Strong verbal and written communication abilities
  • Excellent interpersonal skills

All candidates will undergo standard vetting checks, including right to work verification, medical assessments, and reference checks.