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Administrative Coordinator

2 months ago

Epping, Essex, United Kingdom AWD online Full time
Job Title: Administrative Coordinator

We are seeking an experienced Administrative Coordinator to join our team at AWD online. As an Administrative Coordinator, you will play a vital role in ensuring the smooth operation of our office and providing exceptional customer service to our clients.

Key Responsibilities:
  • Scheduling and Coordination: Schedule appointments and bookings for our Fire and Security Engineers, ensuring that they have enough time between appointments to arrive on time.
  • Customer Service: Provide first-class customer service to our clients, responding to their queries and concerns in a timely and professional manner.
  • Administrative Tasks: Manage administrative tasks such as issuing contracts, sending and replying to emails, typing letters, and booking appointments.
  • Organizational Skills: Organize and maintain accurate records, files, and databases, ensuring that all information is up-to-date and easily accessible.
  • Communication: Communicate effectively with clients, Fire and Security Engineers, and management, providing regular updates on job status and progress.
Requirements:
  • Excellent Communication and Customer Service Skills: Provide exceptional customer service and communicate effectively with clients and colleagues.
  • Administrative Experience: Have previous experience in an administrative role, preferably in the fire and security industry.
  • Organizational Skills: Possess excellent organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Technical Skills: Have a good working knowledge of Microsoft Excel, Word, and Outlook, as well as the ability to use bespoke software CRM packages.
What We Offer:
  • Competitive Salary: A competitive salary, dependent on experience.
  • Benefits: A range of benefits, including 4 weeks' annual leave, free onsite parking, and a company pension.