Administrative Advisor

4 weeks ago

Uxbridge, United Kingdom Adecco UK Limited Full time
Job Title: Administrator Advisor

Join our team at Adecco UK Limited as an Administrator Advisor, where you will play a key role in ensuring the delivery of operational routines and administrative provision with guidance and support to enable an effective and efficient Allocations and Sales delivery to students, staff, and customers.

Key Responsibilities:
  • Provide exceptional student service in administrative for Allocations and Sales duties.
  • Carry out virtual appointments and review financial arrangements, escalating to the Allocations and Sales Team Leader/Accommodations Manager for approval.
  • Support proactive debt management by contacting students using various communication methods to reduce Student Living debt.
  • Manage Allocation & Sales virtual appointments and review financial arrangements, escalating to the Accommodation Manager (Allocations & Sales) for approval.
  • Support and signpost students to appropriate services and stakeholders when in financial hardship.
  • Support the Student Living Customer Service team by providing second-line support to resolve complex queries related to room allocations and licence agreement payments.
  • Collaborate with the Student Living Customer Service team by sharing information on processes and delivering training related to allocations and sales to support the student journey.
  • Actively promote on-campus and off-campus residential accommodation.
  • Produce statistics and spreadsheets of data as required, exporting data from the Student Living software into Excel, using pivot tables, filtering, formatting, and manipulating data using Excel.
  • Ensure completion of University Compliance training and stay up-to-date on relevant policies and procedures.
  • Work unsupervised, manage a large and variable daily workload, and carry out day-to-day administrative tasks, including filing documentation, PC setup, etc.
  • Be a key member of the Allocations & Sales team in the distribution, receipt, allocation, and processing of licence agreement applications for Fresher, PG, UG, and visiting students.
  • Support the Head of Student Living in implementing operational changes, utilising best practice, new technologies, and tailoring services offered to meet the changing needs of our customers.
  • Support, collaborate, and provide training to all teams in Students Living, including (but not limited to) Allocations and Sales, Customer Service, Service Delivery & Compliance, and Brunel Student Lettings.
  • Ensure that complaints triaged to Allocations and Sales team are promptly acknowledged and dealt with using diplomacy, escalating to the Student Living Management team/Head of Student Living where necessary.
  • Support the delivery of effective, student and customer-focused application and allocation process to maximise University income.
  • Ensure and support that all finance regulations are adhered to throughout the service.
  • Check systems and payment amounts for each student are correct before invoicing using the Brunel University London finance system, as part of the income payment approval process.
  • Responsible for checking/recording accommodation deposits and Licence Agreements using various technology and systems, e.g. Kx, SITS, CHIME, Windows, Outlook, Word, and Excel.
  • Keep skills up-to-date, such as Excel, Access, and PowerPoint, Web skills.
  • Responsible for day-to-day decision-making in relation to own duties and ability to recognise when to refer or involve others.
  • Liaise with other stakeholder departments to share and obtain current and up-to-date information regarding Student Living, Commercial, and Campus Services and the University.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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