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Customer Experience Leader

2 months ago

Reigate, Surrey, United Kingdom Cobra Coffee - Starbucks Franchisee Full time
About the Role

We are seeking a highly skilled and motivated Store Manager to join our team at Cobra Coffee - Starbucks Franchisee. As a Store Manager, you will be responsible for leading a team of retail professionals to deliver exceptional customer experiences and drive business growth.

Key Responsibilities
  • Store Operations: Execute store operations to ensure seamless customer experiences, including managing opening and closing procedures, scheduling, and inventory management.
  • Data Analysis: Analyze sales data and customer feedback to inform decision-making and drive business growth.
  • Team Leadership: Lead and develop a high-performing team of retail professionals, providing coaching, training, and performance management.
  • Customer Service: Foster a culture of exceptional customer service, ensuring that every customer interaction is positive and memorable.
  • Business Growth: Develop and implement strategies to drive business growth, including managing labor budgets, forecasting, and recruitment.
What We Offer
  • Competitive Salary and Benefits: We offer a competitive salary and benefits package, including 28 days holiday per year, free drinks and discounted food, and a free bag of coffee each month.
  • Career Development: We are committed to helping our employees develop their skills and careers, with comprehensive training and opportunities for advancement.
  • Collaborative Work Environment: Our team is passionate about delivering exceptional customer experiences, and we foster a collaborative and supportive work environment.