Customer Service Specialist
3 weeks ago
Exciting Opportunity: Customer Service Specialist at DevComNow
Position Overview:
DevComNow is on the lookout for a passionate and skilled Customer Service Specialist to enhance our support team. If you possess outstanding communication abilities, a warm personality, and a commitment to customer satisfaction, this role may be ideal for you.
Key Responsibilities:
- Respond to incoming calls and address customer inquiries with professionalism and efficiency.
- Offer detailed information regarding products, services, and current promotions.
- Manage customer complaints, provide effective solutions, and ensure satisfactory resolutions.
- Maintain comprehensive knowledge of products and services to effectively address customer issues.
- Input and update customer data accurately in the database.
- Work collaboratively with colleagues to meet organizational objectives.
- Aim to achieve quality standards and performance metrics.
Qualifications:
- High school diploma or equivalent required.
- Exceptional verbal and written communication skills.
- Ability to maintain composure and professionalism in high-pressure situations.
- Strong analytical skills and attention to detail.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
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