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Customer Service Specialist

2 months ago

Southampton, Southampton, United Kingdom DevComNow Full time

Exciting Opportunity: Customer Service Specialist at DevComNow

Location:

SouthamptonHAM

DevComNow is actively looking for a committed and passionate Customer Service Specialist to enhance their operations. If you possess outstanding communication abilities, a welcoming attitude, and a dedication to customer satisfaction, this role may be ideal for you.

Key Responsibilities:

  • Respond to incoming calls and address customer inquiries in a timely and professional manner.
  • Offer detailed information regarding products, services, and current promotions.
  • Manage customer complaints, propose solutions, and ensure satisfactory resolutions.
  • Maintain an extensive understanding of products and services to effectively resolve customer issues.
  • Precisely enter and update customer data in the system.
  • Work collaboratively with colleagues to meet team objectives.
  • Aim to achieve quality and performance benchmarks.

Qualifications:

  • High school diploma or equivalent qualification.
  • Exceptional verbal and written communication skills.
  • Ability to maintain composure and professionalism in high-pressure situations.
  • Strong analytical skills and attention to detail.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.