Repair Manager

2 days ago

Cardiff, Cardiff, United Kingdom Otis College of Art and Design Full time

About the Role:

We are seeking a highly skilled and experienced Repair Manager to join our team at Otis. As a Repair Manager, you will be responsible for leading our repair business across the south west of England, covering cities such as Bristol, Bournemouth, and Cardiff.

Key Responsibilities:

  • Develop and manage a plan to deliver on monthly targets in line with Company repair processes
  • Ensure works surveys are carried out in a timely manner and plan activities with customer representatives
  • Optimise opportunities for additions to contract with regard to cost and time
  • Ensure work is carried out to a high standard to customers' satisfaction
  • Identify opportunities for field and process efficiency by regularly monitoring and reviewing KPIs, material spend, and labour hours
  • Ensure monthly margin, volume, and efficiency targets are achieved on repair works
  • Provide accurate forecasting using the monthly repair planner
  • Recruit, manage, and lead the Repair team in order to improve overall performance levels and develop necessary talent
  • Assess team's skills and drive improvement to close skill gaps

What We Offer:

  • A highly competitive salary, car policy, and bonus scheme
  • Market-leading pension, with options to increase employee contributions
  • 25 days holiday plus, bank with the opportunity to buy more at the start of each year
  • Benefits central, providing discount and money back of various retail partners
  • Investment in you, with the opportunity to utilise our employee scholarship programme, along with the chance to be part of a business that will put you at the heart of what we do

About Us:

At Otis, we are the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

Join Our Team:

As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social, and governance (ESG) at Otis, click here.

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