Team Leader
3 days ago
About the Role:
Sedgwick is seeking an experienced Team Leader to join our Repair Solutions team. As a Team Leader, you will be responsible for the day-to-day management of the team, including being a focal point for team inquiries, identifying and fulfilling training requirements, team morale, absence management, and team performance.
Key Responsibilities:
- Manage and motivate a team of customer service representatives
- Identify and fulfill training requirements to ensure team members have the necessary skills to perform their jobs effectively
- Monitor and improve team morale, absence management, and performance
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with other teams to ensure seamless communication and workflow
Requirements:
- Proven experience as a Team Leader or in a similar leadership role
- Excellent communication and interpersonal skills
- Ability to motivate and develop team members
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
About Sedgwick:
Sedgwick is a leading provider of claims management and repair services. We are committed to delivering exceptional customer service and building long-term relationships with our clients. Our team is passionate about making a positive impact on the lives of our customers and colleagues.
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