Repair Manager
4 days ago
About the Role:
We are seeking a highly skilled and experienced Repair Manager to lead our repair business across the south west of England. As a key member of our team, you will be responsible for developing and managing a plan to deliver on monthly targets, ensuring works surveys are carried out in a timely manner, and optimizing opportunities for additions to contract.
Key Responsibilities:
- Develop and manage a plan to deliver on monthly targets in line with Company repair processes
- Ensure works surveys are carried out in a timely manner and plan activities with customer representatives
- Optimize opportunities for additions to contract with regard to cost and time
- Ensure work is carried out to a high standard to customers' satisfaction
- Identify opportunities for field and process efficiency by regularly monitoring and reviewing KPIs, material spend, and labour hours
- Ensure monthly margin, volume, and efficiency targets are achieved on repair works
- Provide accurate forecasting using the monthly repair planner
- Recruit, manage, and lead the Repair team in order to improve overall performance levels and develop necessary talent
- Assess team's skills and drive improvement to close skill gaps
What We Offer:
- A highly competitive salary, car policy, and bonus scheme
- Market-leading pension with options to increase employee contributions
- 25 days holiday plus, bank with the opportunity to buy more at the start of each year
- Benefits central, providing discount and money back on various retail partners
- Investment in you, with the opportunity to utilize our employee scholarship program, along with the chance to be part of a business that will put you at the heart of what we do
Requirements:
- Lift Industry Professional with a strong technical and repair background
- Demonstrate the ability to over-perform and show the leadership skills required to develop the repair team
- Strong commercial awareness and a solid understanding of P&L
- Ability to demonstrate a background in strong planning, forecasting, and project experience
- Track record in successfully managing field-based engineers
About Us:
Otis is the world's largest elevator and escalator manufacturing, installation, and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our focus is on people, and we put passengers, customers, and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, and Quality in all that we do.
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