Head of Operations Manager
2 weeks ago
About Us
Western Power Distribution is a leading energy company serving communities across the UK. Our expert teams deliver heat, light, and power for homes and businesses, serving over 7.8 million customers.
Job Introduction
We are seeking a highly skilled and experienced Head of Operations to lead our Distribution Network in the Midlands area. As a key member of our team, you will be responsible for ensuring the efficient and effective operation of our network, meeting regulatory requirements, and delivering exceptional customer service.
Main Responsibilities
- Lead and motivate a team of Team Managers to achieve business objectives and deliver high-quality results.
- Develop and implement strategies to improve network performance, reduce costs, and enhance customer satisfaction.
- Collaborate with internal stakeholders, including Engineering Managers and Asset Management teams, to ensure seamless operations and effective decision-making.
- Build and maintain strong relationships with external stakeholders, including customers, suppliers, and contractors, to drive business growth and success.
- Develop and implement plans to address complex problems, including technical, organizational, and customer-related issues.
- Provide regular updates on financial and operating performance to senior management, highlighting areas for improvement and opportunities for growth.
- Exercise strategic vision and creativity to drive business change and improvement, aligning with company objectives and values.
Ideal Candidate
The successful candidate will have extensive experience in the energy industry, with a strong background in operations management, team leadership, and business development. They will possess excellent communication and interpersonal skills, with the ability to motivate and manage a team to achieve exceptional results.
A degree in Electrical Engineering or a related field is preferred, but not essential. Western Power Distribution is committed to safeguarding the interests of the company, colleagues, and customers. This role is subject to a satisfactory DBS check, depending on the role's requirements.
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