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Head of Operations Manager

2 months ago

Telford, Telford and Wrekin, United Kingdom Western Power Distribution Full time

About Us

Western Power Distribution is a leading energy company serving communities across the UK. Our expert teams deliver heat, light, and power for homes and businesses, serving over 7.8 million customers.

Job Introduction

We are seeking a highly skilled and experienced Head of Operations Manager to lead our Distribution Network in the Midlands area. As a key member of our leadership team, you will be responsible for developing, operating, and maintaining our network efficiently and effectively, ensuring high levels of customer service.

Main Responsibilities

  • Lead and motivate a team of Team Managers to achieve their duties and objectives.
  • Set and drive performance targets, taking accountability for Distribution activities in the Midlands area.
  • Coordinate the formulation of Capital and Revenue Budgets for the Distribution Network and monitor expenditure.
  • Ensure customers receive the highest standard of service, meeting their needs and agreed standards.
  • Resolve customer complaints effectively.
  • Develop and maintain the Distribution System, ensuring efficient and effective operation in accordance with legislation, policies, and standards.
  • Promote good employee relations and create an environment that motivates and develops individuals.
  • Contribute to engineering strategy, policy, and objectives.
  • Develop individuals to lead in accordance with our company values and create a team environment that delivers successful outcomes.
  • Liaise with peers and stakeholders to achieve successful outcomes for the operational business area.
  • Deal with complex problems, exercising creativity and strategic vision to improve performance and promote change.

Ideal Candidate

The successful candidate will have:

  • Knowledge of working in a regulated industry, preferably in the energy sector.
  • Experience of leading and managing teams through change.
  • Drive performance within their team.
  • Motivate and manage others.
  • Effective communication skills with customers, suppliers, and internal/external stakeholders.
  • A degree in Engineering or equivalent level of education is preferred but not essential.