Logistics Customer Support Representative

3 weeks ago


Birmingham, Birmingham, United Kingdom Savino Del Bene Full time
Logistics Customer Support Representative

Company Overview: Savino Del Bene is a prominent global logistics provider with a vast network of over 337 offices across 60 countries and a dedicated workforce of more than 6,000 employees. With annual sales reaching 2.6 billion Euros, we specialize in comprehensive import, export, customs brokerage, and third-party warehousing solutions.

Position Summary: We are seeking a dynamic and versatile Logistics Customer Support Representative to enhance our team in Birmingham. This role is essential for managing the complete lifecycle of Export and Import shipments, ensuring smooth operations from the initial stages to final delivery.

Key Responsibilities:

  • Oversee all processes related to Sea and Air Freight shipments.
  • Evaluate and optimize transportation procedures to maintain a competitive and efficient service portfolio.
  • Stay informed about carrier options, documentation requirements, customs regulations, and relevant commercial conditions.

Qualifications:

  • A minimum of 5 years of experience in a freight forwarding operational capacity, focusing on either Sea or Air Freight.
  • Exceptional customer service orientation with meticulous attention to detail.
  • Proficient in computer systems and adaptable to in-house software.
  • Strong organizational abilities coupled with initiative and business insight.

Why Join Us: At Savino Del Bene, you will be part of a leading freight forwarding organization that prioritizes excellence and tailored service delivery. Our company, established in Florence in 1899, has evolved into one of the largest Italian shipping firms, consistently ranking among the top 20 globally. We are committed to providing customized logistics solutions for diverse merchandise.

Employee Benefits:

  • Competitive salary package.
  • 23 days of annual leave, excluding Bank Holidays.
  • Private healthcare coverage.
  • Company pension plan.
  • Global Talent Programme for high-potential colleagues.


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