Payment Solutions Associate

1 week ago

Beckenham, Greater London, United Kingdom Trust Payments Full time

About Us:

Trust Payments is a leading UK/EU Fintech company that provides a range of innovative payment solutions and commerce services. We offer market-leading technology and data insights to support the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.

Our Values:

We believe in driving value for our clients and demonstrating genuine care for their success. We strive to build a better, more sustainable tomorrow and conduct our business ethically, driving social and environmental change.

Our Culture:

We have a passionate, collaborative, and diverse culture that recognizes the importance of every employee's contribution to our business success.

Job Summary:

The Sales Support team plays a crucial role in the sales and onboarding journey, supporting the Commercial Teams, Partnership Teams, and Account Management Teams with support surrounding the sales cycle of merchants. As a Sales Support Executive, you will be part of a disciplined and highly trained department with a skillset to support and own onboarding, pre-underwriting, go live, and general sales support enquiries.

Key Responsibilities:

  • Be proficient in Microsoft Office software
  • Process and manage CRM applications, perform initial assessments, onboard & quality check for underwriting. Relay requests between Underwriters and Partners/Merchants professionally
  • Ensure documents align with Merchant Acceptance Policies, demonstrating attention to detail
  • Update Underwriters rapidly to support quick turnaround times
  • Regularly check CRM Platform queues and ensure that Sales/Partners/Account Managers are actively contacting Partner/Merchants so applications go live quickly
  • Suggest process improvements to enhance team adaptability
  • Attend pipeline and underwriting company calls, offering feedback to support onboarding
  • Collaborate with internal teams on Boarding/Billing processes as needed
  • Handle assigned action tickets in Zendesk, ensuring timely completion within SLAs
  • Build and maintain strong relationships, representing the Trust Payments brand
  • Process Requests for Change forms (RFCs) for Merchants/Partners within SLA and follow up on outcomes
  • Provide regular reports on achievements and sharing feedback to management
  • Attend meetings with Support team to review priorities and training needs

Requirements:

  • Prepared for some ad hoc travel between Trust Payments locations
  • Dedicated and driven self-starter with professional office environment experience
  • Payments experience, not essential but preferred
  • Willingness to learn and engage to meet objectives
  • High levels of focus and attention to detail
  • Team player with strong written and verbal communication
  • Experience of Zendesk and CRMs, not essential but preferred
  • Good Proficiency in written and spoken English (other languages considered an asset)

Benefits:

  • Opportunity to be part of a rapidly scaling, major Fintech business
  • Flexible working
  • Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified mental health first aiders
  • Family friendly enhanced benefits/policies
  • Pension, Healthcare, Life Assurance
  • Social events and team building
  • Celebrations

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