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Technical Support Specialist
2 months ago
We are seeking a highly skilled and motivated IT Project Engineer to join our team at TXM Group. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our global IT systems, providing advanced technical support, and resolving complex issues efficiently.
Key Responsibilities:- IT System Management: Manage and maintain our Group SharePoint platform, setting up new Group entities and ensuring seamless integration.
- Technical Support: Provide second-line support for IT-related incidents and service requests, ensuring timely resolution and customer satisfaction.
- Hardware and Software Troubleshooting: Troubleshoot and resolve hardware and software issues, including servers, desktops, laptops, and mobile devices.
- Network Administration: Assist with network administration tasks, including configuration, maintenance, and monitoring.
- Collaboration and Documentation: Collaborate with first-line support to escalate and resolve complex issues, ensuring effective communication and documentation.
- Technical Documentation: Maintain and update technical documentation, knowledge base articles, and standard operating procedures.
- IT Infrastructure Projects: Participate in the deployment, configuration, and maintenance of IT infrastructure projects.
- System Updates and Security: Perform regular system updates, patches, and backups to ensure security and reliability.
- On-Site Support: Provide on-site support when required, maintaining a high level of professionalism and customer service.
- IT Support Experience: Proven experience in an IT support role or similar position.
- Operating System Knowledge: Strong knowledge of Windows and macOS operating systems, including troubleshooting and support.
- Network Protocols and Security: Experience with network protocols, firewall configurations, and VPN technologies.
- Enterprise Applications: Proficiency in Active Directory, Office 365, and other enterprise-level applications.
- SharePoint Expertise: Excellent working knowledge of SharePoint.
- Problem-Solving and Communication Skills: Excellent problem-solving skills and the ability to work under pressure, with strong communication skills, both verbal and written, to explain technical concepts to non-technical users.
