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Overnight Operations Supervisor
3 months ago
About Radisson Blu Hotel Edinburgh
Radisson Hotel Group stands as one of the premier hotel chains globally, featuring ten unique brands and over 1,160 properties across more than 95 countries. Our core brand promise, 'Every Moment Matters,' is complemented by our signature service ethos, 'Yes I Can.'
Our People
At the heart of our success are our dedicated team members. We believe in empowering our staff to be their best selves, fostering a culture that values individual skills, talents, and passions. Together, we create an environment where every moment truly matters.
Position Overview
We are currently seeking an Overnight Operations Supervisor to join our vibrant team at Radisson Blu Hotel Edinburgh.
What We Provide Our Overnight Operations Supervisor
We strive to be as exceptional a workplace as we are a hospitality destination. Our competitive compensation and benefits package includes:
- Exclusive rates for team members and their friends and family while traveling and staying at our hotels.
- A commitment to our culture of talent development, offering a variety of learning opportunities from the outset, including personalized development plans and unlimited access to over 20,000 learning modules through Radisson Academy.
- Engagement in Responsible Business initiatives, working alongside our team to create shared value and a sustainable future.
- A contributory pension scheme and life assurance.
- Complimentary meals during shifts.
- Uniform provision.
- Access to the Employee Assistance Programme.
- Excellent career advancement opportunities.
- 28 days of annual leave for full-time team members.
- Free access to leisure, pool, and gym facilities during off-peak hours, where applicable.
Role Responsibilities
As an integral member of our management team, the Overnight Operations Supervisor will:
- Lead our guest relations team, ensuring that every aspect of the guest experience is anticipated and delivered to the highest standards.
- Exhibit patience and empathy, effectively managing performance while creating a welcoming atmosphere.
- Proactively work to enhance guest satisfaction and ensure the seamless operation of the guest services department.
Desired Qualities
We are looking for candidates who possess:
- Flexibility and a positive, 'Yes I Can' attitude.
- A keen eye for detail.
- Creative problem-solving abilities.
- A passion for delivering extraordinary service.
- The ability to collaborate effectively within a team to ensure guest satisfaction.
- Strong verbal communication skills.
- Experience in a similar role is advantageous but not mandatory.
Join us in creating memorable experiences for our guests, where we believe that anything is possible while enjoying the journey together.
