Operations Supervisor
4 weeks ago
About the Role
We are seeking an experienced Operations Supervisor to join our team at Hilton Hotels. As an Operations Supervisor, you will be responsible for ensuring the efficient operation of our Food and Beverage outlets and Front Desk, delivering an exceptional Guest and Member experience.
Key Responsibilities
- Ensure efficient operation of Food and Beverage outlets and Front Desk
- Control the flow of customers and orders throughout service
- Manage all transactions during service
- Ensure all outlets are staffed according to business levels
- Monitor the appearance, standards and performance of Team Members with an emphasis on quality of guest service and hospitality
- Maximise sales revenue through up-selling and marketing programmes
- Manage guest requests in a timely and efficient manner
- Comply with hotel security, fire regulations and all health and safety legislation
Requirements
- Previous experience in organising Food and Beverage service in a range of outlets
- Front Office experience in the hotel/leisure/retail sector
- Excellent supervisory skills
- Excellent interpersonal, communication, and delegation skills
- Flexibility to respond quickly and positively to a range of work situations
- Calm and organised
- Committed to delivering high levels of customer service
- Interest in developing others to be part of a winning team
- Excellent grooming standards
What We Offer
- Hourly Annual Rate of £29000
- Smart uniform provided
- Free and healthy meals when on duty
- Grow your Career your next position could be as a Guest Service Manager
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Free Parking
- Guest Experience Day 1 night stay with dinner and breakfast after successfully passing probation
- Short Term accommodation to support your relocation from other area of the UK
- Modern and inclusive Team Member's areas
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