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Operations Supervisor

1 month ago

Edinburgh, Edinburgh, United Kingdom Hilton Hotels Full time
Operations Supervisor

Unlock a World of Opportunities at Hilton Hotels

As an Operations Supervisor at Hilton Hotels, you will be responsible for ensuring the efficient operation of our Food and Beverage outlets and Front Desk to deliver an exceptional Guest and Member experience.

Your Key Responsibilities:

  • Ensure efficient operation of Food and Beverage outlets and Front Desk
  • Control the flow of customers and orders throughout service
  • Manage all transactions during service
  • Ensure all outlets are staffed according to business levels
  • Monitor the appearance, standards and performance of Team Members with an emphasis on quality of guest service and hospitality
  • Maximise sales revenue through up-selling and marketing programmes
  • Manage guest requests in a timely and efficient manner
  • Comply with hotel security, fire regulations and all health and safety legislation

What We're Looking For:

An Operations Supervisor serving Hilton Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience in organising Food and Beverage service in a range of outlets
  • Front Office experience in the hotel/leisure/retail sector
  • Excellent supervisory skills
  • Excellent interpersonal, communication, and delegation skills
  • Flexibility to respond quickly and positively to a range of work situations
  • Calm and organised
  • Committed to delivering high levels of customer service
  • Interest in developing others to be part of a winning team
  • Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience as a Duty Manager
  • Previous experience at Supervisory level

At Hilton Hotels, we believe that every job makes the stay. We're committed to delivering exceptional Guest and Member experiences, and we're looking for talented individuals like you to join our team.

Find out more about our brands and hotels - Hilton Brands | Global Hospitality Company