Technical Support Specialist

4 weeks ago

Saint Neots, Cambridgeshire, United Kingdom Talent Finder Jobs Full time £22,000 - £25,000
Position Overview

Role: 1st Line Support Help Desk Technician

Company: Talent Finder Jobs

Type: Full Time - Office Based

Are you enthusiastic about technology and delivering excellent customer service? Do you possess a talent for troubleshooting and assisting others? If so, we invite you to consider joining our team as a 1st Line Support Help Desk Technician.

Key Responsibilities
  • Provide exceptional technical support and assistance to end users, ensuring their needs are met effectively.
  • Engage in initial training on company systems, progressing to Music and Signage player provisioning and troubleshooting across customer networks.
  • Respond to support inquiries via phone or email, delivering timely and effective solutions.
Qualifications
  • Minimum of 1 year experience in IT Services or technical support.
  • Proficient in Microsoft Office applications, particularly Excel and Word.
Benefits
  • 20 days of paid holiday plus UK bank holidays.
  • Pension scheme available after the qualifying period.
  • Performance-based bonus opportunities.

The selection process will include an initial online interview followed by a second interview at the office. We look forward to welcoming a dedicated individual to our tech support team.

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